FAQ — Artnumbers.co.uk

What is Paint by Numbers?

Dating back to the 1950’s, Paint by Numbers is known as a style of art performed by filling in pre-numbered areas on a canvas or canvas panel with specific matching colors of paint. This popular art form is making a comeback and Artnumbers.co.uk has brought these designs to market in kit form.

What is included in a Paint by Numbers kit from Artnumbers.co.uk?

Each Paint by Numbers kit from Artnumbers.co.uk is all inclusive! Included in each kit you will find a printed, pre-numbered canvas, all the paint necessary to complete the design (no mixing required) and paint brushes. All you need is warm water to wash the brushes when you change colors.

Please contact us if you need a digital copy of your numbered canvas to use as a reference.

What size artwork is available in Paint by Numbers kits from Artnumbers.co.uk?

The proven most popular size of Paint by Numbers is 40cm x 50cm (16” x 20”) and designs are available in either horizontal or vertical formats. For our custom kits we offer a variety of sizes to match the original photograph.

How many paint colors are included in each kit?

Our Paint by Numbers kits include between 20-32 paint pots depending on the picture. We always provide enough paints to achieve the authenticity and details of the painting.

What additional supplies are needed?

Because all Paint by Numbers kits are all inclusive, the only extra supplies you need are paper towels and water to clean your paintbrush.

I am not an artist, do I need to know how to blend colors or mix colors to complete a Paint by Numbers?

Absolutely not! Paint by Numbers kit is designed so that every color or every value of color is provided for you. No blending or mixing of colors is required. As an example when painting a sky, light to dark values of blue will be provided based on the artwork.

Will I need to paint multiple layers to achieve good coverage?

Most colors will cover opaquely in one coat, however, some light colors may need two coats to achieve an opaque coverage.

How long does it take to complete a Paint by Numbers?

The length of time it takes to complete a Paint by Numbers will vary depending on the size of the artwork, and the hours or time applied to working on it. Paint by Numbers is a relaxing art form which can be completed quickly over a couple days or enjoyed a little at a time over a series of weeks/months. It is totally up to each individual.

How long does it take for a Paint by Numbers to dry?

Because the paint is water-base acrylic paint, it will dry to the touch within 10-15 minutes depending on the thickness of paint application.

Why do you use acrylic paint?

Many people in the art world still feel that oil paintings are superior or more valuable than acrylic paintings. This is likely because many great painters of the past have used oils and that oil paints have been around for centuries.

When acrylic paints were first introduced, they were inferior to the acrylics that are available today. Today’s acrylics are available in both gloss and matte varieties that can even produce the sheen associated with oil paints. Quality acrylic paints made today also carry the same pigment load as oil paints, and some manufacturers even produce both types of paints.

Acrylic paints offer a non-toxic alternative that is better for the environment as well as human health. Oil paints also tend to decay at a faster rate due to the use of organic materials, whereas acrylics are made from synthetic polymers that will last longer.

Should I clean my brush when I am switching colors?

Yes, it is advisable to clean your paintbrush when changing colors as well as after each painting session.

How shall I clean my paintbrushes?

Rinse the paint filled brush well in a brush basin or container of water. If needed, you can add a touch of mild soap to thoroughly clean paint from the bristles. Reshape the brush and allow to dry between uses. NEVER let a brush sit in a container of water or rest on its bristles.

Should I seal my completed Paint by Numbers project?

It is not necessary, however, for added protection against dust or dirt, you may wish to apply a light coat or two of clear acrylic sealer which are available in matte, satin, or gloss finishes.

What should I do with my completed Paint by Numbers artwork?

A completed Paint by Numbers project is a work of art and will be enjoyed for years to come. Remembering the hours of relaxing pleasure is only one way to enjoy your artwork.

Placing it in a frame for display is another! When framing, it is not necessary to frame with glass, however, when framing with glass be sure to use a matte so that the artwork is not directly touching the glass.

If I need additional assistance, what can I do?

About Payment

We accept a variety of payment methods including credit/debit cards.See more information about payment on Payment page.

About Shipping

Do you ship to my country and how much is the shipping?

We have had thousands and thousands of customers from over 89 countries.At present we can ship packages to most countries in the world but we do not rule out the possibility that we do not provide delivery for some countries due to war or other factors.If you are not sure if we deliver packages to your country,please write to us at info@artnumbers.co.uk.

The shipping to most countries is free.

How long can I receive the package after placing the order?

It usually takes about 7-16 days for delivery which includes the processing time about 3-5 days and shipping time about 4-11 days.(10-18 days to United State)

Can I know where my package is and when it will be delivered?

Yes,of course you can.Tracking information including tracking number and tracking link is emailed to you after shipment.Please noted that though we send the tracking information the moment we ship the package,it does not mean you can find the tracking information online right away.The tracking information become available online in 1-2 days.

I have ordered multiple items in different orders or I have multiple items in one order,do you ship them together?

We ship our items from multiple locations overseas, so orders with multiple items or multiple orders may arrive separately and at slightly different times.

Each package is assigned a different tracking number and shipping emails will be sent to you.

From where are your products shipped?

Orders are shipped from either our UK, US, Australian or Asia warehouses. The country of shipment will depend on your address and the items you have ordered.

Do I need to pay import Tax?

You do not need to pay ！

My order hasn’t arrived on time, what should I do?

If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please reach out to our customer service team at info@artnumbers.co.uk and we will provide you with the latest update.

When I sign for the package,I find the package is damaged.

Before you sign for the package,please check the package carefully if it’s completed without any damage.If it’s damaged,you can refuse to sign for it.Please take a picture to show the problem and contact us soon.We will help you solve the problem.

About cancellation and amendment

Can I cancel the order?

Yes,you can.But you need to contact us to cancel the order in 24 hours after placing it.You are eligible for full refund if you cancel it within 24 hours.

What if I ask for cancellation not within 24 hours?

Orders after production begins may be cancelled, but you will be responsible for 50% of the product price.

Can I cancel the custom order?

Custom orders can not be cancelled.

Can I amend the order?

Shipping address and phone number can be amended before it’s shipped.

You can exchange the items within 24 hours.After production begins,you can not exchange them any more.Details about the items can be amended within 24 hours.

If you want to add new items,please place new orders.

About return and refund

Can I return for refund?

For faulty items damaged or broken or fault items received including incorrect design,size or color,please contact us with pictures to show us the problem.Full refund will be credit to your original payment method.

If you want to return for refund just for the reason like you do not like the items,you do not want to do Paint by Numbers any more or any other your personal reasons,please return the original package in 14 hours.You are responsible for the return shipping cost.Please contact us to acquire a return authorization code.Please ensure the returned items are unused and in the original packing.

I do not like the received items,can I return for exchange?

Yes,of course you can.

What if I only receive parts of the orders or something are missing?

We ship our items from multiple locations overseas, so orders with multiple items or multiple orders may arrive separately and at slightly different times. Please kindly wait for them patiently. They will come to you one after another.When you receive the packages,please check if the packages are undamaged and there is something missing. If you only receive parts of the orders or something are missing,please contact us soon so that we can check and resend to you immediately.

Late or missing refunds

If you haven’t received a refund, please get in touch with your bank or credit card company. It may take several business days for processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@artnumbers.co.uk.